Before You Start
To list vehicles and receive payment, you will need:
• A valid email address and US mobile phone number
• A business or personal mailing address
• Your bank account details and a government-issued ID (for payment setup)
Step 1 — Create Your Account
1. Go to Autura Marketplace and select Let's get started.
2. Enter your email address and create a password. Select Continue.
3. Fill in your account details: select Individual or Business, enter your first name, last name, and mobile phone number.
4. Check Request seller access — this is required to list vehicles.
5. Read and accept the Terms of Service and eligibility confirmation.
6. Select Continue to complete account creation.
NOTE 'Request seller access' must be checked during sign-up to enable selling capabilities. If skipped, the account defaults to buyer-only. Contact support to enable seller access after the fact. |
SUCCESS Account created. You will receive an email verification code. |
Step 2 — Verify Your Email
7. Open the verification email and note the one-time code.
8. Enter the code on screen and select Verify.
9. If you did not receive the code, check your spam folder or select Resend.
WATCH OUT Verification codes expire quickly. Complete this step as soon as you receive the email. |
SUCCESS Email verified. Proceed to phone verification. |
Step 3 — Verify Your Phone
10. Enter your US mobile phone number.
11. Enter the SMS verification code you receive.
12. Select Resend if needed.
SUCCESS Phone verified. Proceed to address collection. |
Step 4 — Add Your Address
13. Enter your street address, city, state, and ZIP code.
14. Select Continue.
SUCCESS Address saved. Proceed to payment setup. |
Step 5 — Set Up Autura Verified Payments (AVP)
Before you can receive payouts, you need to connect your bank account through Autura Verified Payments (AVP). This is a one-time setup powered by Stripe.
AVP Setup Guide — open and follow all steps before continuing |
Have the following ready before you start:
• Your business or personal bank account and routing numbers
• A government-issued ID for identity verification
• Your business details: name, address, and tax ID if applicable
NOTE You can list vehicles before AVP setup is complete, but payouts will be held until your account is verified and your bank account is connected. Complete this step before your first auction closes to avoid any delay in receiving funds. |
SUCCESS AVP setup complete. Your seller account is fully active and ready to receive payouts. |
Step 6 — List a Vehicle
Option A: List a Single Vehicle
15. Go to My Autura and select the Selling tab.
16. Select Add Vehicle.
17. Enter the VIN. Vehicle details auto-fill.
18. If the vehicle has no standard VIN, toggle Non-standard VIN and enter details manually.
19. Select Inspect Vehicle to open the listing form.
20. Complete all required fields: condition information, photos, and starting bid.
21. Add applicable fees if needed: key fee, storage fee, doc fee.
22. Choose Public or Private for auction type.
23. Save the listing.
NOTE All required fields must be completed before you can schedule the auction. The platform will not allow scheduling if any required field is missing. |
Option B: List Multiple Vehicles (Batch Upload)
24. From the Selling tab, select the batch upload option.
25. Upload your VIN list. A draft listing is created for each vehicle.
26. Complete listing details for each vehicle before scheduling.
Option C: Use the Inspection App
27. Open the inspection app on your mobile device.
28. Document the vehicle and take photos. Everything saves locally.
29. If you are working in an area without reliable internet access: When your device reconnects, data syncs automatically to your Marketplace account.
SUCCESS Vehicle saved as a Draft. Ready to schedule. |
Step 7 — Schedule Your Auction
30. From the vehicle listing or your Selling tab, select Schedule Auction.
31. Choose Tomorrow for a quick launch, or pick a specific date and time.
32. Your timezone is set automatically based on the vehicle's location.
33. Confirm the schedule.
Scheduling Detail | What to Know |
Earliest launch | 24 hours from setup |
Latest launch | Up to 30 days in advance |
Pre-bids | Buyers can bid before the auction goes live |
Change or cancel | Available from the vehicle card before go-live |
SUCCESS Auction scheduled. Vehicle status changes to Inactive. Buyers can place pre-bids. |
Step 8 — Your Auction Goes Live
At the scheduled time, your auction goes live automatically. Here is what to expect:
• The auction runs for a minimum of 1 hour.
• If bids come in near the end, the timer extends to keep the auction active.
• Monitor the current bid and bidder activity from the Selling tab.
NOTE You cannot edit listing details once an auction is live. If you need to make a change, contact Autura support. |
SUCCESS Auction active. Bids are live. |
Step 9 — After Your Vehicle Sells
When your auction ends with a winning bid:
34. The buyer is charged the full balance at time of sale through Autura Verified Payments (AVP).
35. Funds are held and released automatically when the transaction is complete.
36. The buyer receives gate code and pickup instructions automatically — no action needed on your end.
94% Payment success rate via Autura Verified Payments. If a payment issue occurs, you will be notified and our support team will assist. |
SUCCESS Sale confirmed. Payment secured. Gate code sent to buyer. |
Step 10 — Release the Vehicle
37. The buyer will provide a gate code when they arrive to pick up the vehicle.
38. Go to the sold vehicle in your Selling tab and select Release Vehicle.
39. Enter the code the buyer gave you.
40. The system validates the code.
41. Confirm the release. The vehicle is marked as picked up and your payout is initiated.
WATCH OUT Always use the platform to release a vehicle. Do not release based on a verbal agreement or manual code. The system validation step protects you and creates a documented transaction record. |
SUCCESS Vehicle released. Transaction complete. Payout initiated. |
If Your Vehicle Does Not Sell
If an auction ends without a winner:
• The vehicle appears under the All filter in your Selling tab.
• You can relist the vehicle. Each relist runs as a new auction.
• You can relist up to 3 times on your own. After 3 runs, contact Autura support to discuss next steps.
82% Sell-through rate on Autura Marketplace — compared to a 54-66% industry average. If a vehicle is not selling, our support team can help review the listing. |
Need Help?
Contact Autura support for help with your account, a listing question, or a post-sale issue.
Email: [email protected]
Phone: (888) 998-6085
Hours: Monday–Friday, 7 AM – 5 PM Pacific Time