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Getting Started as a Seller on Autura Marketplace

This guide walks you through every step of selling on Autura Marketplace; from creating your account to getting paid after a sale. Each section tells you exactly what to do and what to expect.

Before You Start

To list vehicles and receive payment, you will need:

  • A valid email address and US mobile phone number

  • A business or personal mailing address

  • Your bank account details and a government-issued ID (for payment setup)

Step 1 — Create Your Account

  1. Go to Autura Marketplace and select Let's get started.

  2. Enter your email address and create a password. Select Continue.

  3. Fill in your account details: select Individual or Business, enter your first name, last name, and mobile phone number.

  4. Check Request seller access. This is required to list vehicles.

  5. Read and accept the Terms of Service and eligibility confirmation.

  6. Select Continue to complete account creation.

NOTE 'Request seller access' must be checked during sign-up to enable selling capabilities. If skipped, the account defaults to buyer-only. Contact support to enable seller access after the fact.

NOTE The Selling tab in My Autura only appears once seller access has been granted. If you cannot find the Selling tab, your seller access has not been set up yet. Contact support.

SUCCESS Account created. You will receive an email verification code.

Step 2 — Verify Your Email

  1. Open the verification email and note the one-time code.

  2. Enter the code on screen and select Verify.

  3. If you did not receive the code, check your spam folder or select Resend.

WATCH OUT Verification codes expire quickly. Complete this step as soon as you receive the email.

SUCCESS Email verified. Proceed to phone verification.

Step 3 — Verify Your Phone

  1. Enter your US mobile phone number.

  2. Enter the SMS verification code you receive.

  3. Select Resend if needed.

SUCCESS Phone verified. Proceed to address collection.

Step 4 — Add Your Address

  1. Enter your street address, city, state, and ZIP code.

  2. Select Continue.

SUCCESS Address saved. Proceed to payment setup.

Step 5 — Set Up Autura Verified Payments (AVP)

Before you can receive payouts, you need to connect your bank account through Autura Verified Payments (AVP). This is a one-time setup powered by Stripe.

AVP Setup Guide (Stripe Connect) — open and follow all steps before continuing.

Have the following ready before you start:

  • Your business or personal bank account and routing numbers

  • A government-issued ID for identity verification

  • Your business details: name, address, and tax ID if applicable

NOTE You can list vehicles before AVP setup is complete, but payouts will be held until your account is verified and your bank account is connected. Complete this step before your first auction closes to avoid any delay in receiving funds.

SUCCESS AVP setup complete. Your seller account is fully active and ready to receive payouts.

Step 6 — List a Vehicle

Option A: List a Single Vehicle

  1. Go to My Autura and select the Selling tab.

  2. Select Add Vehicle.

  3. Enter the VIN. Vehicle details auto-fill.

  4. If the vehicle has no standard VIN, toggle Non-standard VIN and enter details manually.

  5. Select Inspect Vehicle to open the listing form.

  6. Select Edit Details and complete the required fields: condition information and starting bid.

  7. Select + Add/Edit media and add photos. You can select a vehicle's whole photo set at once and label each photo afterward.

  8. Add applicable fees if needed: key fee, storage fee, doc fee.

  9. Choose Public or Private for auction type.

  10. Save the listing.

NOTE All required fields must be completed before you can schedule the auction. The platform will not allow scheduling if any required field is missing. See How to List a Vehicle on Autura Marketplace for pricing guidance, including the difference between reserve price and floor price.

NOTE Nothing is uploaded until you select Approve & Save, so you can back out of a set of photos without losing anything on the vehicle. See How to List a Vehicle on Autura Marketplace for the full photo walkthrough.

Option B: List Multiple Vehicles (VIN List or Upload File)

  1. From the Selling tab, select Add Vehicle.

  2. Enter your VINs on separate rows, or separated by commas or semicolons. A Draft is created for each one.

  3. To upload a spreadsheet instead, select Upload File, download the template, fill it in, and upload it.

  4. Complete listing details and photos for each vehicle before scheduling.

NOTE For file format, required columns, lot mapping, and the reasons vehicles fail to import, see the Bulk Vehicle Upload via CSV guide. Vehicles with no VIN now import correctly. Enter NO VIN, UNKNOWN, or NOT VISIBLE in the VIN column.

SUCCESS Vehicle saved as a Draft. Ready to schedule.

Working With Your Inventory List

Your Selling tab lists every vehicle on your account. Two tools make a long list easier to work with.

Filter by location

  1. Go to My Autura and select the Selling tab.

  2. Open the location dropdown in the toolbar, to the left of the sort dropdown. It reads All Locations by default.

  3. Select one or more locations. Your list narrows to those lots.

The filter works alongside the status tabs, text search, and sorting, and it stays on while you work. The location shows on every vehicle card, so you can confirm at a glance that the filter did what you expected.

NOTE The dropdown lists the addresses saved as pickup locations on your account. If a lot is missing, that address is not set as a pickup location in your settings. If you have no pickup locations saved, you will not see the filter at all.

Change several vehicles at once

Select mode on the Selling tab also gives you the Bulk Editor, which applies one set of values, including starting bid, floor, reserve, and fees, across up to 100 Draft vehicles in a single action. See How to List a Vehicle on Autura Marketplace for the walkthrough and the limits.

Step 7 — Schedule Your Auction

  1. From the vehicle listing or your Selling tab, select Schedule Auction.

  2. Choose Tomorrow for a quick launch or pick a specific date and time. We recommend allowing 3-5 business days for pre-bidding.

  3. Your time zone is set from the vehicle's location. Check it before you confirm and change it if it is not right.

  4. Confirm the schedule.

Scheduling Detail

What to Know

Earliest launch

24 hours from setup

Latest launch

Up to 30 days in advance

Pre-bids

Buyers can bid from the moment you schedule. The 'live' time is when the final 1-hour countdown starts

Change or cancel

Available from the vehicle card before go-live. Once the vehicle has pre-bids you can no longer reschedule it. Unscheduling still works and clears the pre-bids

WATCH OUT Pick your launch time carefully. As soon as a buyer places a pre-bid, the vehicle can no longer be rescheduled.

SUCCESS Auction scheduled. Buyers can place pre-bids.

Step 8 — Your Auction Goes Live

At the scheduled time, your auction goes live automatically. Here is what to expect:

  • The auction runs for a minimum of 1 hour.

  • If bids come in near the end, the timer extends to keep the auction active.

  • Monitor the current bid and bidder activity from the Selling tab.

NOTE You cannot edit listing details once an auction is live. If you need to make a change, contact Autura support.

SUCCESS Auction active. Bids are live.

Step 9 — After Your Vehicle Sells

When your auction ends with a winning bid:

  1. The buyer is charged the full balance at time of sale through Autura Verified Payments (AVP).

  2. Funds are held and released automatically when the transaction is complete.

  3. The buyer receives gate code and pickup instructions automatically. No action needed on your end.

  4. Once the buyer has paid, the vehicle card in your Selling tab shows Paid instead of Sold, so you can tell paid and unpaid sold vehicles apart at a glance.

94%

Payment success rate via Autura Verified Payments. If a payment issue occurs, you will be notified and our support team will assist.

SUCCESS Sale confirmed. Payment secured. Gate code sent to buyer.

Step 10 — Release the Vehicle

  1. The buyer will provide a gate code when they arrive to pick up the vehicle.

  2. Go to the sold vehicle in your Selling tab and select Release Vehicle.

  3. Enter the code the buyer gave you.

  4. The system validates the code.

  5. Confirm the release. The vehicle is marked as picked up and your payout is initiated.

WATCH OUT Always use the platform to release a vehicle. Do not release based on a verbal agreement or manual code. The system validation step protects you and creates a documented transaction record.

SUCCESS Vehicle released. Transaction complete. Payout initiated.

If Your Vehicle Does Not Sell

If an auction ends without a winner:

  • The vehicle appears under the Inactive filter in your Selling tab.

  • You can relist the vehicle. Each relist runs as a new auction. Click into the vehicle and select Re-List in the top right. This duplicates the listing into your Draft tab until you are ready to schedule.

  • You can relist up to 3 times on your own. After 3 runs, contact Autura support to discuss next steps.

NOTE A vehicle that has already sold on another run cannot be relisted. If you think a vehicle was blocked in error, contact support.

82%

Sell-through rate on Autura Marketplace, compared to a 54-66% industry average. If a vehicle is not selling, our support team can help review the listing.

Need Help?

Contact Autura support for help with your account, a listing question, or a post-sale issue.

  • Email: [email protected]

  • Chat: use the in-platform chat bubble in the bottom right.

  • Phone: (888) 998-6085

  • Hours: Monday–Friday, 7 AM – 5 PM Pacific Time

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