Step 1 — After the Auction Ends
When your auction closes with a winning bid:
1. The buyer receives checkout instructions automatically. They have a payment window (typically 24 hours) to complete payment online.
2. You do not need to contact the buyer or take any action during this step.
3. Once the buyer pays, they receive a gate code for pickup. You will be notified.
NOTE Payment is handled entirely online through Autura Verified Payments (AVP). You do not need to collect anything from the buyer at pickup. |
Step 2 — Releasing the Vehicle at Pickup
4. When the buyer arrives, they will give you a gate code.
5. Go to My Autura, Selling tab, and select Release Vehicle.
6. Enter the gate code in the field provided.
7. The system displays the buyer's name, contact information, and payment summary. Confirm the details match the person in front of you.
8. Select the vehicle being picked up and mark it as Picked Up.
9. Confirm. The vehicle is released and your payout is initiated automatically.
WATCH OUT Always enter the gate code in the platform before releasing the vehicle. This step validates the code and protects you. Do not release a vehicle based on a verbal code alone. |
NOTE If the person picking up the vehicle does not match the buyer information on screen, contact Autura support before releasing. The buyer may have sent a transporter — confirm with the buyer directly first. |
Step 3 — Your Payout
After you confirm pickup, your payout is initiated within 72 hours. Here is how your payout is calculated:
• Winning bid amount
• Plus any seller-specific fees
• Minus Autura platform fees
• Minus applicable taxes
• Equals your net payout
You will receive an email confirmation with this breakdown. Funds transfer to your linked bank account.
NOTE You have 96 hours after confirming pickup to undo the release if you made a mistake. After 96 hours, the release is permanent. Contact support immediately if you need to reverse a release. |
Step 4 — Download Your Receipt
10. Go to the sold vehicle in your Selling tab.
11. Navigate to the Sold section.
12. Find the vehicle, click into the vehicle detail page and choose Download Receipt.
The receipt includes vehicle details, the winning bid, all fees, and your net payout amount.
If the Buyer Does Not Pay
If the buyer does not complete payment within the payment window:
13. The buyer's deposit is forfeited automatically - you do not need to take action.
14. You will be notified. The vehicle becomes available for relisting.
15. Contact support if you need help relisting or have questions about the transaction.
16. Support will mark the car “Unwound” which you will see on the original sold listing so that we can now relist.
NOTE Autura Marketplace achieves a 94% payment success rate via AVP. If a payment issue occurs, our team handles the follow-up. |
If Your Vehicle Does Not Sell
17. Find the vehicle under the "Inactive" filter in your Selling tab.
18. Click into the car that you would like to relist and select “Re-List” to create a new auction. You can update pricing and photos in the new recreated listing that should now be under “Draft” tab.
19. Schedule the new auction as normal.
NOTE You can relist up to 3 times on your own. After 3 runs, contact Autura support to discuss next steps. |
Autura Marketplace achieves an 82% sell-through rate — compared to a 54-66% industry average. If a vehicle is not selling, our support team can help review the listing.
Need Help?
Contact Autura support for help with your account, a listing question, or a post-sale issue.
Email: [email protected]
Phone: (888) 998-6085
Hours: Monday–Friday, 7 AM – 5 PM Pacific Time