Autura Marketplace has a standard 12.5% fee with a $950 cap against the total bid amount for all vehicles unless the seller has their own fee attached.

The total bid you see on a vehicle is the sum of the vehicle sale price plus any seller added fees. This allows you to see one price (total bid) + the platform fee and then if applicable, sales tax may be included at checkout.

While you see a total bid, there will always be a breakdown of the bid on the vehicle card on the Auctions page, within the Vehicle Detail Page, or broken down on your purchase receipt.

For help with a gate code issue, a VIN mismatch, a change-of-condition concern, a title follow-up, or any post-sale question — the in-platform chat is the fastest way to contact support but alternatively, you can use the following:

• Email: [email protected]

• Phone: (888) 998-6085

• Hours: Monday–Friday, 7 AM – 5 PM Pacific Time